Using customer service representatives to gain insight into improving the digital experience

What’s the secret to getting big companies to successfully transform?

We’ve been going through the five barriers to innovation faced by large enterprises.

Every day, businesses find themselves faced with unhappy customers; if you're like most people, you might feel apprehension when an unhappy customer requests a meeting with you.

Digital Transformation is the third wave of digital evolution.

I didn’t mean to be an impostor at an Advertising Executive insider event, but that's what happened, and I was truly shocked by what I learned.