CREATING EXPERIENCES YOUR
EMPLOYEES WILL LOVE
Developing the right Digital Employee Experience (DEX) starts with understanding what your employee needs to perform at their best. Learn how to utilize FROM’s 5-Step Process to design a world-class DEX for your clients.
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THE RISE OF CHATGPT :
HOW AI WILL IMPACT
YOUR BUSINESS
Learn how to utilize GPT technology and leverage it to achieve business results.
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Digitally Preparing
Your Company for
a Recession
10 proven strategies to get your business through an economic downturn
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FROM's
Wall Street Journal bestseller
“Winning Digital Customers”
The wildly popular book documenting FROM's unique process for driving digital success for any company
LEARN MORE ABOUT OUR BEST SELLING BOOK
Do you have an integrated customer journey or just a bunch of websites and apps?
Your customers demand a unified digital experience – online, in store, and everywhere else.
I Want to Create a Great Customer Experience
Nearly 70% of all e-commerce sites experience a steady drip of lost revenue. Does yours?
Don’t be one of them. Find and stop revenue leaks with FROM's accelerated optimization process.
I’d Like to Optimize My Digital Touchpoints
Are your digital products delighting your customers?
Customers expect you to engage with them natively and elegantly on preferred channels. You need to design, build and evolve a portfolio of products customers love.
I Could Use Help Building Great Digital Products
Does your content work? Or is it just a lot of work?
Your content needs to persuade, inform, and entertain your customers —and ultimately drive behaviors that align with your business strategy. It needs to be in the right formats and in the right places.
Help Me Create Breakthrough Content
Is your organization aligned and energized around a powerful future vision?
Successful outcomes come from engaged teams. You need your teams to own a visionary digital strategy and to be ready to reshape the way they work to make it a reality.
I need to transform my team or company

Case Studies

FROM Identifies Irresistible Products for Taunton Press
FROM helped Taunton Press create compelling digital products to attract more subscribers, encourage community engagement, and increase sales.
FROM Helps HealthPlanOne Increase Online Conversions Through A New Digital Experience
FROM worked with HealthPlanOne to build an engaging digital tool that helps customers choose the best Medicare plans for their needs. This enhanced customer experience delivered cost savings and increased online sales.
ADP’s Payroll Experience Transformed Through Design Thinking
FROM helps ADP improve the experience of their flagship payroll product through a research-driven redesign.
FROM Transforms AAA’s Back Office Experience
FROM helped AAA improve its invoicing and billing processes to minimize errors, increase data accuracy, and achieve efficiencies in the back office, while providing its partners, employees and customers a better overall experience.
HomeServe Launches their New Total Home Warranty Business through Salesforce
FROM designed a new website that helped HomeServe introduce their new service resulting in an increase in HomeServe’s web presence and a seamless enrollment experience.
NBC Universal New Employee Portal
FROM designed and created a new HR engagement portal for NBC Universal employees to have access to their employee information and HR tools wherever and whenever they want.

Insights

5 Reasons Self-Service Channels are Failing
For customers, self-service channels provide a much quicker and more accessible way of resolving issues, that’s why 70% of them opt to self-serve first before reaching out to live support.
How to Use Emotion to Drive Digital Business Results
For many enterprises the answer is 'not much,' but in fact emotion is the number one driver of business outcomes. Many studies have shown that people tend to make purchase decisions based on emotion and then justify them rational
5 Reasons Your Company Isn’t Embracing Customer Research
Comprehensive customer research makes product development far more predictable—driving greater adoption and overall success.
3 Secrets Top Digital Brands Use to Win (That You Can Use Too)
In studying a large number of successful digital brands, our team at FROM: Vision to Victory observed three key patterns that they all have in common, and these patterns account for a lot of their success in generating customer love.
Identifying “Moments of Truth” in Your Customer Journey
Your customer journey is the story of the series of interactions your customer has with your various touchpoints in their ongoing relationship with your brand.
7 P’s to Help You Communicate What Your Brand Stands For
The most successful brands today don’t just deliver a great product; they also resonate with their customers around something they “stand for.” Most consumers could do a reasonably good job of describing what brands like Nike, Whole Foods,