For customers, self-service channels provide a much quicker and more accessible way of resolving issues, that’s why 70% of them opt to self-serve first before reaching out to live support.

Comprehensive customer research makes product development far more predictable—driving greater adoption and overall success.

Your customer journey is the story of the series of interactions your customer has with your various touchpoints in their ongoing relationship with your brand.

Here are key insights on the holiday shopping season of 2022 and the role of digital on consumer spending trends.

COVID was a surprise to almost every business, and some were more successful at quickly adapting than others.

The Ideation Bully has an idea of how “it” should be done and they are so insistent that it's almost not worth having a session because nobody has the energy or the desire to fight with this person.